📣 Covid-19 Update
We are fully operational and aim to have orders dispatched within 1 working day. Please note however that some deliveries, both Royal Mail and international couriers, are experiencing some delays.
👉 Where is my order?
Please check on the product description if the item is highlighted as a pre order.
A lot of our new releases are on sale as a pre order and will ship out with the aim of being delivered on the given release date.
Please allow 1 working day for dispatch.
UK orders shipped either via Royal Mail First Class or Next Day Tracked Courier.
Rest of the World orders are sent either via Standard International Shipping or Tracked Courier. Please allow up to 15 working days for Europe and up to 20 days for Rest of the World deliveries.
👉 When do I receive my order and dispatch confirmation emails?
You will receive an email confirmation within a few minutes of placing your order. If you have not received an email confirmation, please check your junk folder.
If you have not received a confirmation and want to check your order was completed successfully please contact us stating your full name and email address associated with the order.
If all items in your order are in stock your order will be dispatched within 1 working day of when the order was received.
If any of your items have a pre order date then your entire order will be dispatched once that item is in stock.
Please check your junk folder.
👉 Can I cancel my order?
Unfortunately once an order has been accepted it has been processed for dispatch. Please contact us immediately and include your order number.
👉 Do you ship Worldwide?
Yes. UK orders are shipping using Royal Mail and all international orders are shipped via Standard International Shipping or Tracked Courier.
👉 What payment methods are accepted?
We accept all major credit and debit cards including American Express. We also supply express checkout with PayPal, Apple Pay and Google Pay.
👉 Why do I have to wait for in stock items to ship with pre order items?
If you purchase a combination of in stock and pre order products we will ship them together as you have paid for one postage and packaging. If you want to receive in stock products separately please put them through as a separate order.
👉 When does payment get taken?
Payment is taken at checkout for all orders including pre orders.
👉 What are your shipping costs?
The shipping cost varies dependent on weight and destination. With products in your cart please head to our checkout to see the exact cost of shipping for your order.
👉 Do you have a size guideline for clothing?
Please use our guideline here: Size Guide
👉 How do I contact your customer service and when I can expect to hear back from you?
Please use the contact form or email us firstname.lastname@example.org.
You will hear from us within 24 hours of our working week which is Monday to Friday. We don't work English bank holidays 😁